CONDITIONS WHEN THE PRODUCT CAN BE RETURNED/REPLACED
- Wrong product delivered
- Expired product is delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
CONDITIONS WHEN RETURN/REPLACEMENT REQUESTS WILL NOT BE ACCEPTED
- Opened/used/altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The return/ replacement request is generated after 7 days from the date of delivery.
- The damaged/ missing product is reported after 2 days from the date of delivery.
RETURNS POLICY
Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
REFUNDS POLICY
Refunds are processed in a maximum of 10 days from the date on which Shrey Nutraceuticals & Herbals Pvt. Ltd. receives returned goods. In case of prepaid order through Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 3-5 working days. In case of Cash-on-Delivery order, a refund cheque will be deposited in your bank account in favor of the “Billing Name” used while placing the order or bank transfer will be made for which certain details need to be provided over email (emarketing@shreynutra.com) the amount will be refunded back to the account from which it was paid within 5-7 working days. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
